Step · Emergencies

Report a crime in Toledo

In Toledo you can file a denuncia in person at the Policía Nacional complaints office (Toledo, Oficina de Denuncias, Avda. de Portugal, s/n); minor property crimes can also be started online and then signed at the station you pick within 72 hours.

Why it matters

Insurers, the Policía Nacional and later procedures (replacing a stolen passport or NIE/TIE) usually ask for the denuncia number, so knowing which office takes it avoids losing days.

When

Your wallet, phone, passport or residence card is stolen or you are the victim of a crime in Toledo.

How long it takes

Not stated on the official pages.

Last checked

25 Oct 2026

Cost: Free (no fee shown on the official pages).

What you need

• Photo ID or passport; details of what happened and a list of stolen items (general denuncia practice; confirm at the office).
• Online pre-filing: you must sign at the chosen police station as soon as possible and never later than 72 hours, otherwise the complaint has no legal validity (Oficina Virtual de Denuncias).

Steps

1. If the crime is happening now or someone is in danger, call 091 or 112
   The online complaint service says crimes in progress must be reported immediately by calling 091 or 112.
2. Go to the denuncias office in Toledo
   The Policía Nacional directory lists: Toledo, Oficina de Denuncias, Avda. de Portugal, s/n. Phone and opening hours are not shown in the directory; the Policía Nacional site states that any comisaría is open 24 hours (confirm for this office).
3. Or start the denuncia online, then sign in person
   On the Oficina Virtual de Denuncias, choose the station, complete the form (available in Spanish, English, French and German) and sign at that station within 72 hours. The service cannot be used for violent or sexual offenses, when the culprit is known or could be recognized, when there are witnesses, or when the complainant is a minor.
4. Keep your copy and denuncia number
   Keep the copy for insurers or to replace stolen documents. For the passport, NIE or TIE see the national guide to reporting a crime.

Tips

• Interpreter availability is not stated on the directory or the online complaint pages; ask at the office.

Official sources

• Oficina Virtual de Denuncias: offices in the province of Toledo
• Oficina Virtual de Denuncias: how it works and limits
• Denuncias

Do these first

• Report a crime (denuncia)