Good to know · City hall
Use the Oficina de Atención al Ciudadano (OAC)
General municipal citizen-service office with a dedicated line 920 211 011, open Mon-Fri 9:00-14:00 in the main Town Hall building.
- Why it matters
- First stop for general queries, complaints/suggestions and municipal paperwork; the municipal sede electrónica is sede.avila.es.
- When
- You need help with a municipal procedure or want to complain or suggest.
- Official page
- Atención al ciudadano
- Last checked
- 7 Oct 2026
In the guide: the 2 steps, what to bring (1 item), the 2 offices with addresses and hours, and tips and what to watch for, with every official source.