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Step · Emergencies

Report a crime in Torrejón de Ardoz

In Torrejón de Ardoz you report a crime (make a denuncia) at a Policía Nacional denuncia office or a Guardia Civil post, or start some reports online. Emergencies: 112, 091 or 062.

Why it matters
A denuncia is usually needed for insurance claims, replacing stolen documents and any later court case.
When
Something is stolen, you are the victim of a crime or you lose documents in Torrejón de Ardoz.
Last checked
25 Oct 2026

What you need

Steps

  1. In an emergency, call
    Call 112, 091 (Policía Nacional) or 062 (Guardia Civil) when there is immediate danger. The Guardia Civil page gives 062 and 112 for emergencies; the Policía Nacional page says to call 091 or 112 for crimes happening now.
  2. Go to a denuncia office in person
    The Policía Nacional’s Oficina Virtual de Denuncias lists these denuncia offices for Torrejón de Ardoz: Torrejón de Ardoz (C/ Hilados, 15). Bring your passport, NIE or TIE. The list is at https://denuncias.policia.es/OVD/Oficinas.dgp?id_prov=28.
  3. Or start it online (Policía Nacional)
    The Oficina Virtual de Denuncias gives you a reference number; you then sign the denuncia at the station you chose within 72 hours, or it has no legal effect (the page says it lacks legal validity if not signed at the station). It is not for facts of a violent or sexual nature, nor for cases with physical violence or intimidation, a known or recognisable perpetrator, witnesses or minors; go in person for those. The page can be switched to English, French or German.
  4. Or online (Guardia Civil)
    The Guardia Civil’s online denuncia needs an electronic signature or ID such as a digital certificate or Cl@ve. It accepts damage, theft, loss or recovery of documents, vehicle theft or theft from a vehicle, and fraudulent use of cards or payment methods. In person, any Guardia Civil post that serves the public takes it; bring a DNI, passport or other valid document.
  5. Ask for your copy
    See the Spain-wide card (ES-0158) for your right to a copy and language help.

Where

Official sources

Do these first

See this in your plan. Your steps in order, for your passport and visa.

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