Good to know · City hall
Find citizen-service offices and book an appointment in Bilbao
Main municipal office: Oficina de Atención Ciudadana at Plaza Ernesto Erkoreka 12 (San Agustín building), plus district offices and the 010 phone line. Zuzenean covers Basque Government procedures.
- Why it matters
- Know where to go for municipal vs. Basque Government procedures.
- When
- You need in-person help with an administrative procedure.
- Official page
- Oficina de Atención Ciudadana
- Last checked
- 16 Oct 2026
In the guide: the 2 steps, what to bring (2 items), the 5 offices with addresses and hours, and tips and what to watch for, with every official source.