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Step · Emergencies

Report a crime in Donostia/San Sebastián

In Donostia/San Sebastián a denuncia is filed with the Ertzaintza, the Basque regional police, at a station, or online with an electronic certificate for minor cases. Emergencies: 112.

Why it matters
A denuncia is usually needed for insurance claims, replacing stolen documents and any later court case.
When
Something is stolen, you are the victim of a crime or you lose documents in Donostia/San Sebastián.
Last checked
25 Oct 2026

What you need

Steps

  1. In an emergency, call 112
    If the crime is happening now or just happened, call 112 (euskadi.eus page).
  2. Go to an Ertzaintza station
    In the Basque Country the Ertzaintza, the regional police, take denuncias. The euskadi.eus page says you can go to any Ertzaintza station in person; it also lists public registries, Correos post offices and Spanish consular offices as accepted places. Bring your passport, NIE or TIE (the page does not list the ID for in-person filing).
  3. Or file online with an electronic certificate
    Online filing needs a valid electronic certificate such as Izenpe, Bak, Bakq or DNIe. It accepts theft of documents, goods or money without violence, damage with photos or documents, and unauthorized card charges. It does not accept incidents outside the Basque Country, a known or identifiable offender, violence, sexual offenses, burglaries of homes or businesses, cases with witnesses, or complainants who are minors.
  4. Appointment (only some stations)
    The Ertzaintza cita previa for non-urgent denuncias (damage, theft of documents or belongings, vehicle theft, online fraud) is, per the appointment page, operating only for the Portal de Foronda station in Vitoria-Gasteiz; the denuncia page says Álava and Gipuzkoa. Request it at euskadi.eus/cita-previa-ertzaintza.
  5. Ask for your copy
    See the Spain-wide card (ES-0158) for your right to a copy and language help.

Where

Official sources

Do these first

See this in your plan. Your steps in order, for your passport and visa.

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