Good to know · Shopping
Complain about a purchase or service (OMIC)
The Oficina Municipal de Información de Consumo (OMIC) informs on consumer rights and mediates complaints against businesses, for people registered on the padrón.
- Why it matters
- A local first stop for disputes with shops or service providers.
- When
- A business refuses a refund, repair or guarantee.
- Official page
- OMIC - Oficina de consumo
- Last checked
- 7 Oct 2026
In the guide: the 2 steps, what to bring (1 item), the office with addresses and hours, and tips and what to watch for, with every official source.